Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
2b Inclusive is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and NDIS Quality and Safeguards Commission requirements.
Last updated: December 2024
Information We Collect
- Personal identification information (name, email, phone number, address)
- NDIS participant details including NDIS number and plan information
- Health and disability-related information necessary for service delivery
- Emergency contact details and support network information
- Service records, notes, and progress documentation
- Feedback, complaints, and communication records
How We Use Your Information
- To provide and coordinate NDIS-funded services
- To communicate with you about your services and support
- To comply with NDIS Quality and Safeguards Commission requirements
- To process referrals and manage service agreements
- To improve our services and respond to feedback
- To meet legal and regulatory obligations
Data Security
- All personal information is stored securely with encryption
- Access is restricted to authorised staff on a need-to-know basis
- Regular security audits and staff training on privacy obligations
- Secure disposal of records in accordance with retention requirements
- Compliance with Australian Privacy Principles (APPs)
Your Rights
- Request access to your personal information at any time
- Request corrections to inaccurate or outdated information
- Withdraw consent for non-essential data processing
- Lodge a complaint about privacy handling
- Request information about how your data has been used
- Receive information in accessible formats
NDIS Privacy Requirements
- We comply with NDIS Practice Standards for privacy and dignity
- Participant information is only shared with consent or as required by law
- We maintain confidentiality of sensitive health information
- Third-party providers are bound by confidentiality agreements
- We support your right to privacy in all service interactions
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: Info@2BInclusive.com.au
Phone: 0402 550 071
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au